Our Customer Service Promise
At Chapter Bound, you’re not just buying books — you’re joining our family.
We promise to:
- Treat every customer with the respect, honesty, and care they deserve.
- Pack every order with love, like we’re sending a gift to a friend.
- Respond to your questions or concerns promptly and personally — no robots, no runarounds.
- Own our mistakes if we make them, and make it right.
- Stand by the quality of every book we sell — used, yes, but never unloved.
- Protect your personal information like it’s our own (because it is).
We believe in real service, real people, and real connection.
Because at Chapter Bound, it’s more than just a book —
it’s your next adventure.