Our Customer Service Promise

At Chapter Bound, you’re not just buying books — you’re joining our family.

We promise to:

• Treat every customer with the respect, honesty, and care they deserve.
• Pack every order with love, like we’re sending a gift to a friend.
• Respond to your questions or concerns promptly and personally — no robots, no runarounds.
• Own our mistakes if we make them, and make it right.
• Stand by the quality of every book we sell — used, yes, but never unloved.
• Protect your personal information like it’s our own (because it is).

We believe in real service, real people, and real connection.

Because at Chapter Bound, it’s more than just a book —

it’s your next adventure.